Support
The answers to the most common questions are below. For anything else, write to us. A person replies, not a bot.
Help topics
MyMeals identified the wrong food
Open the meal and tap the item. Pick a suggested alternative, search for the right food or calibrate the portion. MyMeals learns the correction and applies it next time; choose Just this once for a one-off.
Pro isn’t showing after reinstalling or on a new iPhone
Sign in with the same account you used before, then open the Pro screen in the app and choose Restore purchases. Pro belongs to the Apple ID that bought it.
Manage or cancel Pro
Open Settings on your iPhone, tap your name, then Subscriptions, and choose MyMeals. Cancel at least 24 hours before the renewal date; Pro stays active until the end of the paid period.
Ask for a refund
Purchases go through Apple, so Apple handles refunds. Request one at reportaproblem.apple.com.
Delete your account and data
In the app, open Settings and choose Delete account. MyMeals permanently deletes your photos, meals, learned foods and account, immediately. If you have Pro, also cancel the subscription in your iPhone settings: Apple bills separately from your MyMeals account.
Get a copy of your data
Write to support@kaineventures.com from the email address on your account. We send your data in a portable format within one month.